What should I do if I received a damaged or defective product?

If you have received a damaged or defective product, we apologize for any inconvenience caused. At Big Deal Shopping, we strive to ensure the quality and condition of our products, but we understand that unforeseen issues may arise during shipping or handling. Here's what you should do if you receive a damaged or defective product:

1. Document the Damage: As soon as you notice the damage or defect, it's essential to document it. Take clear photos or videos that clearly depict the issue. This evidence will be useful when contacting our customer support team and initiating the return or exchange process.

2. Contact Customer Support: Reach out to our customer support team immediately to report the issue. You can do this by email, phone, or using the designated contact form on our website. Provide them with detailed information about the damaged or defective product, including order number, product details, and a description of the issue. Attach the photos or videos you took as supporting evidence.

3. Follow Instructions: Our customer support team will guide you through the next steps based on the specific situation. They may request additional information or provide you with a return shipping label, depending on the severity of the damage or defect. Follow their instructions carefully to ensure a smooth resolution.

4. Return or Exchange Process: Once your case is assessed by our team, we will determine whether a return, exchange, or refund is appropriate. In the case of a damaged product, we may arrange for the item to be returned to us for inspection and verification. If the damage is confirmed, we will proceed with the appropriate resolution, which may include a replacement, refund, or store credit.

5. Timely Communication: Throughout the process, maintain open communication with our customer support team. Respond to their inquiries promptly and provide any requested information or documentation. This will help expedite the resolution process and ensure a satisfactory outcome.

We value your satisfaction and will make every effort to resolve the issue promptly and fairly. Our customer support team is dedicated to assisting you and ensuring a positive shopping experience with Big Deal Shopping. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.