Can I return or exchange an item if I changed my mind?

Yes, we understand that preferences and circumstances can change, and you may decide to return or exchange an item if you have changed your mind. At Big Deal Shopping, we have provisions in place to accommodate returns or exchanges for this reason. Here's some information regarding returning or exchanging items when you have changed your mind:

1. Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags, packaging, and accessories intact. It should be in a resalable condition. Please note that certain items, such as personalized or customized products, may have specific restrictions or exclusions from returns or exchanges due to their nature. Additionally, digital downloads or perishable goods may not be eligible for return or exchange.

2. Time-frame: We typically offer a specified time-frame for returning or exchanging items after purchase. This time-frame may vary depending on the product category and specific return policy associated with the item. Generally, we provide a 30-day window from the date of delivery for returning or exchanging most non-perishable items. It's important to initiate the return or exchange process within this time-frame to ensure eligibility.

3. Return Process: To initiate a return or exchange, please contact our customer support team. They will guide you through the process, provide you with any necessary forms or instructions, and address any queries or concerns you may have. Depending on your location and the specific circumstances, we may offer return shipping labels or arrange for the return pickup.

4. Refund or Exchange: Once we receive the returned item and verify its condition, we will process the refund or exchange as per your preference. Refunds are typically issued to the original payment method used during the purchase. Exchanges are subject to product availability. If the desired exchange item is not available, we will provide you with alternative options or issue a refund.

5. Return Shipping Costs: When returning or exchanging an item due to a change of mind, the return shipping costs are generally the responsibility of the customer. However, if the return or exchange is due to our error, such as a defective or incorrect item, we will cover the return shipping costs.

We recommend reviewing the complete details of our return and exchange policy, including any specific conditions or restrictions, on our website or contacting our customer support team for further clarification. They will be happy to assist you with any questions or concerns you may have regarding the return or exchange process.

Please note that our return and exchange policy is subject to change, and any updates or modifications will be communicated on our website or during the checkout process.