What should I do if I have a complaint or need to escalate an issue?

At Big Deal Shopping, we strive to provide exceptional customer service and resolve any issues or complaints you may have in a timely and satisfactory manner. If you encounter a problem or need to escalate an issue, we recommend following these steps:

1. Contact Customer Support: In most cases, the first step is to reach out to our customer support team. You can do this by contacting online support through our website or by using the contact information provided on the support page. Clearly explain your complaint or issue and provide any relevant details or evidence to support your claim. Our customer support team will review your concern and work towards a resolution.

2. Request to Speak with a Supervisor: If you feel that your issue has not been adequately addressed or resolved by the initial customer support interaction, you can request to speak with a supervisor. Clearly express your desire to escalate the matter and ask to be connected with a higher-level representative who can further assist you.

3. Provide Additional Documentation: If your complaint or issue requires additional evidence or documentation to support your claim, make sure to gather and provide it as requested by the customer support team or supervisor. This may include order details, screenshots, or any other relevant information that can help in the resolution process.

4. Follow the Escalation Process: In some cases, there may be a formal escalation process within our company. If provided, follow the specified steps or procedures to escalate your complaint or issue. This may involve filling out a specific form, contacting a dedicated escalation team, or following any other instructions outlined in our policies or terms of service.

5. Seek External Assistance: If you have exhausted all available channels within Big Deal Shopping and are still unsatisfied with the resolution, you may consider seeking external assistance. This could involve contacting consumer protection agencies, filing a complaint with relevant regulatory bodies, or seeking legal advice if necessary.

We value your feedback and are committed to resolving any issues or complaints you may have. Rest assured that we take all customer concerns seriously and will do our best to address them promptly and fairly.

Thank you for choosing Big Deal Shopping. We appreciate your business and are here to assist you throughout your shopping experience.